Purchase related questions:

Q: What license size do I need to buy?
A: Employee Activity Monitor license size is based on the number of computers you are going to monitor, i.e. the number of computers where you install Agent in your organization. You will not be able to monitor more computers than the license size you purchase.

Q: What happens after I purchase Employee Activity Monitor?
A: After you pay you will instantly receive your registration code. Delivery is performed via email.

Q: Is there any hidden fees?
A: There is only one flat fee that you pay once and own the license for the product forever. There is no need to pay for subscription, tech support, etc.

Q: Do I get technical support with my purchase?
As a registered user you get high priority product life time free technical support via email. Please feel free to contact us with any questions regarding our products.

Q: How about the version upgrades?
We work on improving our software constantly. Product updates and fixes are available quite often. Registered users get all version upgrades for free during 1 year since purchase. We will email you upgrade information as soon as next version is released.

Technical questions:

Q: Does your company read our computer activity logs? What about privacy?
A: No. All captured logs are saved in centralized database on your server computer. "imonitor software" won't send anything to us. Please refer to our privacy policy for additional details.

Q: Does Employee Activity Monitor store logs in centralized database on server computer? How to change database directory?
A: Yes, Employee Activity Monitor is not like other monitoring software, it stores important logs on centralized database on server computer, such as keystrokes, mail logs, file logs, clipboard logs, website logs, ftp logs, print job logs, instant message, etc. The Agent Program uploads collected logs to server computer AUTOMATICALLY at interval of X minutes you specified. It stores logs in centralized database on disk C of server computer acquiescently, if you want to change the directory please click Settings -> Others -> Set Database Directory.

Q: What should I do if I can't login Employee Activity Monitor program?

A: The default user name is "admin", the default password is "000",? if you have changed your password, please enter new password and try again. If your computer is protected by a firewall, the ports TCP 4820, UDP 4926, UDP 4927 must be enabled on server computer.

You can read more about enabling ports on Windows Firewall here:

Windows XP: http://www.microsoft.com/technet/community/columns/cableguy/cg0204.mspx

Windows Vista: http://www.microsoft.com/technet/community/columns/cableguy/cg0106.mspx

Note that you may have more firewalls installed. Some antivirus programs automatically install the firewall. In this case you have to open port on all firewalls.If you need help, please contact us using this email address: support@imonitorsoft.com

Q: What should I do if I can't connect to remote computer?

A: If you have not installed the agent program onto the remote computer, please click here. If agent program has been installed on the remote computer and if the remote computer is protected by firewall, the ports TCP 4802, TCP 4911, UDP 4801, UDP 4822 must be enabled on remote computer, and the ports TCP 4823, UDP 4821 must be enabled on local computer.

Q: How to set right log synchronization time interval?

A: It's based on your licenses size, we recommend, 3 - 12 licenses: 5 Minutes, 13 - 30 licenses: 10 Minutes, 31 - 200 licenses: 30 Minutes, 200+ licenses: 60 Minutes. The default time interval is 1 minute, please change it to right value.

Q: Anti-spyware or Antivirus software prevents me from installing Employee Activity Monitor Agent. Or it disables my monitoring software.

A: If you are knowingly installing Employee Activity Monitor, Employee Activity Monitor Agent software on and you own this computer or have owner's authorization, you may easily disable warnings in Anti-spyware. So monitored users will not be able to detect presence of monitoring software.

Q: I tried to reinstall Employee Activity Monitor Agent, but I cannot do it because of sharing violation error messages.
A: It means that Employee Activity Monitor Agent is running now. Try to uninstall it first, restart computer and then run installation again.

Q: What network protocols does Employee Activity Monitor use?
A: It uses TCP/IP. Employee Activity Monitor console program uses TCP 4823, UDP 4821. Employee Activity Monitor Server program uses TCP 4820, UDP 4926, UDP 4927, Agent program uses ports TCP 4802, TCP 4911, UDP 4801, UDP 4822. They should be free to work properly. If you have firewall installed, you need to enable communications through these ports for Employee Activity Monitor.